Dear Community Members,
As the Coronavirus has become an evolving and uncertain public health concern, we want to assure you that the health, safety, and well-being of our patients, clients and staff remains our top priority. We take this disease and all other infectious diseases very seriously and preventative measures have been established to reduce the risk of exposure. El Cid Animal Clinic is committed to providing the best care possible for you and your pets. We intend to remain open during normal hours unless situations arise that require a different approach.
According to the American Veterinary Medical Association (AVMA), “Infectious disease experts, as well as the CDC, OIE, and WHO indicate there is no evidence to suggest that pet dogs or cats can be a source of infection, including spreading COVID-19 to people.”
Going forward, if you have an appointment scheduled for a consultation or a Drop-Off and you are feeling ill or have flu-like symptoms (coughing, fever, shortness of breath) we will gladly reschedule your appointment for a later date. We will also be allocating an extra 15 minutes in between appointments to allow the staff to perform a thorough clean. Therefore, limiting the over-all total of appointments that can be made in a day. We will also only schedule pet “Spa Days” and baths on Tuesdays and Thursdays to allow the staff more time to properly clean.
Also, in an abundance of caution we have asked that if a staff member feels ill to stay home for the time being. Employees have been provided with protective gear such as face masks and gloves to wear while at work until the end of this pandemic. We always clean exam rooms and lobby areas as a part of routine sanitary protocols. We will be stepping up these protocols during this time. All door handles, surfaces, seating area, and common use areas will be sanitized multiple times a day to ensure the safety of our clients, their pets and our staff.
If possible, please limit the number of attendants with your pet to one person. If you feel the need to wear a mask, we ask that you bring your own. We will request that clients who have chronic, non-infectious disease of the respiratory tract that causes coughing and sneezing to bring a mask from home and wear it at the clinic. We do have clients that may suffer from seasonal allergies or allergic bronchitis that are not a threat for contagion but for peace of mind we ask these individuals to wear a mask.
If your pet requires a refill of medication(s) please call ahead. Due to limited supplies of some medications we will only be able to fill your pet’s prescriptions for up to a month’s worth. We will also be accepting payment over the phone either during the initial call or at pick up of the medication(s). Please remember that we also have our exclusive online pharmacy that is fully stocked on medication, food, and wellness products. Please visit www.elcidanimalclinic.com and select the “Pharmacy” tab.
We plan to ride out this national emergency and will do everything we can to ensure you and your pets are safe and receive the care they need. Further updates will be posted on our Facebook account, throughout the clinic and on our website www.elcidanimalclinic.com.